Passolo 2018: License Key says it wasn't activated, can't deactivate anymore

Question

Hello everyone, 
 I kindly ask for your help with the following problem: 
 Passolo 2018 License: Team Edition 
 A week ago (February 11, 2026), I transferred Passolo from one device to a new one. I did this by deactivating the license offline and then activating it offline. Everything worked fine after activation. A week later, I am asked to re-enter the license key. However, since the license is now displayed as used, I can no longer activate it. This error never occurred on the old device. Thank you in advance for your help. Best regards

Ana Sabo · Answer

Michael Sailler We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0040344.

Ana Sabo | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Passolo 2018: License Key says it wasn't activated, can't deactivate anymore