Trados Studio 2024 breaks access to IATE in all browsers (Windows 11)

Question

Hello, 
 After installing Trados Studio 2024 on a new Windows 11 computer, we are no longer able to access IATE ( https://iate.europa.eu ) on this machine &mdash; in any browser (Chrome, Edge, Firefox). 
 Important observations: 
 
 IATE works without issues on another computer on the same network 
 The problem occurs only on the computer where Trados Studio 2024 was installed 
 The issue affects all browsers, including fresh profiles and private windows 
 No IATE plugin has been installed in Trados 
 During Trados startup, we receive a popup stating that IATE could not be loaded 
 The IATE web interface loads but remains dimmed and non-interactive, consistent with a blocked WebView / authentication layer 
 
 Troubleshooting already performed: 
 
 Tested Chrome, Edge, and Firefox (including new profiles and private windows) 
 Disabled antivirus and browser extensions 
 Verified Windows proxy settings (no proxy configured) 
 Verified system date/time and TLS settings 
 Confirmed that the issue persists even when Trados is not running 
 Confirmed that the issue started immediately after installing Trados Studio 2024 
 
 Based on this, we conclude that the issue is not browser-related, not network-related, and not account-related, but rather caused by a system-level component installed or modified by Trados Studio 2024 (most likely WebView2 / WinINET / TLS configuration). 
 We therefore request: 
 
 Confirmation that this is a known issue with Trados Studio 2024 
 Guidance on how to repair or reset the affected Trados-installed components 
 Instructions for restoring full IATE web access without uninstalling the operating system 
 
 At present, Trados Studio 2024 effectively breaks access to IATE on this system, which is a critical resource in our translation workflow. 
 We look forward to your technical guidance.

Ana Sabo · Answer

Hi Maria Vajta Klamer 
 A reset might help you with this. To do this just close Trados Studio and then delete these folders: 
 %appdata%\Trados\Trados Studio\Studio18\ 
 %appdata%\Trados\Trados Studio\18\ 
 You will lose your plugins, and also your settings, but your projects and other resources will remain untouched. Putting the plugins back is trivial via the integrated appstore. 
 If you can't find these folders then you need to unhide your hidden files/folders: 
 www.howtogeek.com/.../ 
 Then restart Trados Studio and see if that helped. 
 Kind regards,

Adrian Maniu · Answer

Hi Maria, 
 Just to confirm, we're not able to replicate such issues after installing Trados Studio 2024. The IATE webpage loads correctly on different computers with Trados Studio 2024. 
 Trados Studio does save a WebView folder in: 
 C:\Users\%localappdata%\Temp\SDLTradosStudio_AllowSingleSignOnUsingOSPrimaryAccount 
 You can try to remove this folder but this should only be used for Trados Studio WebView pages. 
 There are a few suggestions on Microsoft about how clean up the WebView: 
 https://learn.microsoft.com/en-us/answers/questions/5539932/microsoft-edge-webview2-runtime-not-working-after I'd recommend trying these and see if they help. 
 You can also try a network capture tool like Fiddler and compare the requests between a machine where IATE works fine and a second one where it does not. 
 And a separate way to check this, would be to use ProcessMonitor from Microsoft, this would allow you to check which files and registry are used when trying to access a page. You can compare the ProcessMonitor data with a computer where the access works fine, and try to identify the differences. 
 I hops this helps. 
 Thanks, 
 Adrian Maniu

Anca Stoian · Answer

Hi Maria Vajta Klamer , 
 Please raise a case with the technical team from your RWS Account, I have verified and linked to the email used in Community there's a FL license with a support contract. 
 You raise it from here: 
 https://oos.sdl.com/asp/products/ssl/account/mysupport.aspx 
 And the technical team can look more into this situation. 
 Thank you. 
 Best regards, Anca

Anca Stoian · Answer

Maria Vajta Klamer We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0040551.

Anca Stoian | RWS Group

Anca Stoian · Answer

Hi Maria Vajta Klamer , 
 The automated message that is generated when we raise a case from the Community forum just states the general conditions of technical support and informs customers that the cases coming from the customers with a paid support contract have priority in the queue. 
 I have added the support contract number when I raised the case from the forum - so the colleagues in the technical team are going to check it and then contact you. Please keep in mind that the technical team handles these cases in their working hours. 
 I am not sure why you could not raise the case yourself, that would have gone directly from you to them in the system - instead of going though the Community forum. 
 Best regards, 
 Anca

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Trados Studio 2024 breaks access to IATE in all browsers (Windows 11)