After PC crash deactivation not possible

Hi,

Yesterday, my desktop crashed and I had to reinstall everything. Trados 2019 is not working and I'm having problems with deactivating offline, because the software is deleted. Under licences, I don't even get the "reset licence" option, only offline deactivation/activation. I have no idea how to resolve this issue since I'm also having problems with creating a ticket. 

Thank you in advance for helping.

Best regards, 

Doris Sodja

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