Hi Nathalie Barbier,

You need to activate Trados first and use the available activation before trying to reset the activation fulfilment that was used on the computer which crashed.

If you did not deactivate Trados before the crash of the computer, it means the license in the system is still registered as Activated (our system does not register computer crashes) and you cannot deactivate it if your computer crashed, since Trados is no longer functional there.

So please first use the available activation fulfilment, after which you can reset the other fulfilment following the steps in the article below, just make sure you select the oldest dated one to reset:

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545

Best regards,

Anca

Hi Nathalie Barbier,

You need to activate Trados first and use the available activation before trying to reset the activation fulfilment that was used on the computer which crashed.

If you did not deactivate Trados before the crash of the computer, it means the license in the system is still registered as Activated (our system does not register computer crashes) and you cannot deactivate it if your computer crashed, since Trados is no longer functional there.

So please first use the available activation fulfilment, after which you can reset the other fulfilment following the steps in the article below, just make sure you select the oldest dated one to reset:

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545

Best regards,

Anca

Dear Anca,

Thank you so much for your answer and your very clear explanations, I was able to reset my license on my computer which crashed

Have a nice evening,

Best regards,

Nathalie

Dear Nathalie, 

I am happy to hear that :) Have a nice evening too!

Best regards,

Anca