I reset the license that I was previously using and then tried to activate it offline.
However, I received Error 21015 during the activation process.
Now when I try to reset the license again, it says that the license can no longer be reset.
How can I resolve this issue?
Thank you.
Sue Kim We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0042230.
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