Hello, can you help me to deactivate my trados2019, I want to update it to 2024.

Question

Hello, can you please help me to deactivate my trados 2019, because I want to update it to 2024

Keppi Li · Accepted Answer

Please help me to deactivate my trados 2019 I want to update it to 2024

Ana Sabo · Answer

Keppi Li We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0042437.

Ana Sabo · Answer

Hi Keppi Li 
 Have you tried resetting the license code online through your RWS account RWS Account ? 
 Kind regards,

Ana Sabo · Answer

HI Keppi Li 
 I opened a case with the technical team, s upport case Id : CS0042437, and my colleagues will contact you by email. 
 Kind regards,

Trados Portfolio > 2. Licensing and Installation

Hello, can you help me to deactivate my trados2019, I want to update it to 2024.