My computer crashed and I am trying to install Trados on my new computer, but I cannot reset the license. When I click on “reset”, it redirects me to another page and nothing happens. Even after waiting for about half an hour, which is supposed to be the time needed for the reset, it still shows that the licence is in use.
Biljana Lelek We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0042526.
Anca Stoian | RWS Group
Biljana Lelek We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0042526.
Anca Stoian | RWS Group
Translate
