Studio 2019 worked on my laptop when it was connected to the LAN, but it didn't work in WLAN mode. In the meantime, it doesn't even work if reconnected to the LAN.

Question

I had this problem before, twice. It was resolved with RWS support. Studio 2019 worked on my laptop when it was connected to the LAN. Some time ago, I used my laptop in WLAN mode, but Studio didn't work. I was requested to activate the licence. I reconnected the laptop to the LAN, and Studio worked again. I de- and reconnected the laoptop from/to the lAN, but Studio won't work any more. I am always requested to activate the licence.

Anca Stoian · Answer

Hi Rainer Lutz , 
 I'm afraid the workaround for this is to activate/deactivate the license when switching networks LAN-WLAN. Or try to activate the license when on WLAN and it may "hold" the activation when moving to LAN again. Trados 2019 has an older system Disk ID+ Ethernet Address which "identifies" computers and this is what causes this situation when changing Ethernet addresses. This system was changed with Trados 2021. 
 Also, the technical and engineering support for Trados 2019 ended in December 2022 and no more updates of any kind were done after that date, so this won't change. Perhaps consider moving to Trados 2024. 
 Best regards, 
 Anca

Anca Stoian · Answer

Hi Rainer Lutz , 
 You are confusing, I am afraid, activation/deactivation with the reset of license. The reset of license indeed can be done by a user from their RWS account 3 times/year. When this limit is exceeded, a customer can post here and we can open a case with the technical team to reset it (it returns it to Available mode), or if they have an active support contract, they can raise a ticket with the technical team (a contract can be purchased only for current versions). 
 The restriction cannot be removed, it is not something that can be done at request, as this is something that is implemented with the account platform itself. I am sure that there are other reasons why this limit exists, but since it is not within my knowledge I cannot offer more information on this. 
 Activation/deactivation is done from the software itself and can be done offline or online and there are no limits per year. Since you have 2019, the offline deactivation works better, I have added the videos that show how to do both procedures, to have them at hand: 
 www.youtube.com/playlist 
 However, as I already mentioned above, this is an edition that is no longer supported technically and aside the above workaround I suggested, I'm afraid there is not going to be a change in terms of new updates for the software, we won't have any. 
 Best regards, 
 Anca

Sorin Perta · Answer

Rainer Lutz We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0043446.

Trados Portfolio > 2. Licensing and Installation

Studio 2019 worked on my laptop when it was connected to the LAN, but it didn't work in WLAN mode. In the meantime, it doesn't even work if reconnected to the LAN.