Trados Studio 2019 deactivation stalled and license remains unavailable

Question

I have been using Trados Studio 2019 Freelance Plus on my laptop. I initiated its deactivation process to use a license on a new desktop. However, the deactivation process stalled before finishing successfully, leaving the Studio deactivated but license not returned. The license is unavailable. 
 I was able to reset one license and I was able to use it to activate my Studio 2019 on my new desktop. However, the additional licese for my laptop remains unavailable and I am not able to use Studio on my laptop. 
 Would someone please manually reset my license so I can use Studio on my laptop? 
 Yuki

Ana Sabo · Answer

Yukihiko Okada We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0042930.

Ana Sabo | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Trados Studio 2019 deactivation stalled and license remains unavailable