Where do I log a ticket? I need to urgently talk to a technician about installing Trados and find it very hard to navigate this website and to get in touch with anyone for help. I was told by customer service I need to make a post here first
I have now managed to uninstall Trados and install the version from the translation agency (Traddos 2022). When I try to open the application I get these 2 error messages:
What is the issue?
I have now managed to uninstall Trados and install the version from the translation agency (Traddos 2022). When I try to open the application I get these 2 error messages:
What is the issue?
Hi Sara Winge
A reset might help you with this. To do this just close Trados Studio and then delete these folders:
%appdata%\Trados\Trados Studio\Studio17\
%appdata%\Trados\Trados Studio\17\
You will lose your plugins, and also your settings, but your projects and other resources will remain untouched. Putting the plugins back is trivial via the integrated appstore.
If you can't find these folders then you need to unhide your hidden files/folders:
Then restart Trados Studio and see if that helped.
Kind regards,
Ana Sabo | RWS Group
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