Where do I log a ticket?

Question

Where do I log a ticket? I need to urgently talk to a technician about installing Trados and find it very hard to navigate this website and to get in touch with anyone for help. I was told by customer service I need to make a post here first

Ana Sabo · Answer

Hi Sara Winge 
 Could you please provide more details about your issue? Which version of Trados Studio do you own? I wasn&rsquo;t able to locate a valid subscription using the email you&rsquo;ve used here in the Community (the last subscription expired on 02-Apr-2025) . 
 Looking forward to your reply. 
 Kind regards,

Anca Stoian · Answer

Hi Sara Winge 
 Please check this article at point 4. you have links to how to uninstall Trados and Multiterm, you need to uninstall both 
 https://gateway.rws.com/csm?sys_kb_id=50f4970c83472ad8a6b1fab8beaad3ea&id=kb_article_view&sysparm_rank=13&sysparm_tsqueryId=fc05fa843bbfba1c93afd79704e45a6b 
 Best regards, 
 Anca

Ana Sabo · Answer

Hi Sara Winge 
 A reset might help you with this. To do this just close Trados Studio and then delete these folders: 
 %appdata%\Trados\Trados Studio\Studio17\ 
 %appdata%\Trados\Trados Studio\17\ 
 You will lose your plugins, and also your settings, but your projects and other resources will remain untouched. Putting the plugins back is trivial via the integrated appstore. 
 If you can't find these folders then you need to unhide your hidden files/folders: 
 www.howtogeek.com/.../ 
 Then restart Trados Studio and see if that helped. 
 Kind regards,

Trados Portfolio > 2. Licensing and Installation

Where do I log a ticket?