Locked out of Trados - Unable to activate licence & maximum tries

Question

Hello, 
 Upon starting trados after 2 years of use I recieved a licence error. Trying to activate gave me a licence in use error. I connected to my online trados account and revoked the licence in order to try again... This time an error saying it couldn't be activated (but it was marked as activated again in my online trados account). I've tried online and offline activation but nothing worked and I am now unable to do anything as I have already used the 3 available attempts - the latest being today (20/03/2026). 
 
 Thanks in advance for any help 
 
 Kind Regards,

Anca Stoian · Answer

Hélène Mauler We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0043618.

Anca Stoian | RWS Group

Trados Portfolio > 2. Licensing and Installation

Locked out of Trados - Unable to activate licence & maximum tries