Could not activate online due to "SSL/TSL channel error" message
Offline activation seems to default to a false installation ID (*1Z3 E6RZ 7LBG U2BU) instead of what is on the activation certificate (*1YX H8T8 RRCM STBP)
My activation ID = xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
Trados 2017 product
thanks!
Hi Martin Shaw,
Please reset the license from the RWS account, as you can see the license is in Use:
https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545
And what Windows are you on? Please note Trados 2017 is no longer supported technically and it was not tested on Windows 11.
After the reset, if you have Windows 11 try the following steps:
In Windows search bar type "Device Manager" and open it and then go to: Network Adapters - Action - Add Legacy Hardware - Install the hardware that I manually select from a list - Network adapters - Choose a network adapter (Microsoft > Microsoft KM -Test).
Then try offline activation.https://www.youtube.com/playlist?list=PLeCTib6EEYZHfZBaRI2ZsRm3r8bKGq-Qz
Best regards,
Anca
Anca Stoian | RWS Group
Hi Martin Shaw,
Please reset the license from the RWS account, as you can see the license is in Use:
https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545
And what Windows are you on? Please note Trados 2017 is no longer supported technically and it was not tested on Windows 11.
After the reset, if you have Windows 11 try the following steps:
In Windows search bar type "Device Manager" and open it and then go to: Network Adapters - Action - Add Legacy Hardware - Install the hardware that I manually select from a list - Network adapters - Choose a network adapter (Microsoft > Microsoft KM -Test).
Then try offline activation.https://www.youtube.com/playlist?list=PLeCTib6EEYZHfZBaRI2ZsRm3r8bKGq-Qz
Best regards,
Anca
Anca Stoian | RWS Group
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