Hello Support team,
I found no any license under my account ai-fang liu, could you help to check. This account should have licenses listed.
please note, aifang is leave, and I am the backup of her, please send email to juanz@dxc.com if needed.
Thanks
Hi ai-fang liu,
The licenses are going to be on the account where they were purchased - if an email address is not added as administrator to that account, you won't be able to see the licenses.
So please make sure either of the emails is added to the account where the licenses are. Perhaps talk to the account administrator in your company about this.
Best regards,
Anca
Anca Stoian | RWS Group
I am sure this account has the authority, our team has always used this account to check license. could you let me know who can help to check?
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