Jonathan Spink We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0044018.

Hi - we are experiencing an incident in the Trados Cloud platform which is probably at the root of this issue, see Trados Cloud Status - Trados Subscription License Issues. We are actively investigating and addressing this problem as we speak. Sorry about the inconvenience, hopefully this will be fixed very soon. Thanks, Daniel