Hello,

I am using Trados Studio 2024 (Trados Freelance Personal subscription).
When I try to activate the software, I keep getting this error message:
"Reached the maximum allowed concurrent activations '1' for your subscription. Deactivate other Studio instances or consider upgrading your subscription."

I have already tried:

1. I clicked "Sign out" on the activation screen.
2. I went to my RWS Account -> Subscriptions -> Connected Devices. I disconnected my Desktop PC

But there are apparently 2 concurrent users

3. I followed the "How to reset the Trados subscription" article recommended by the chat support.

Even after doing all of this, the error still appears. My subscription is active until February 2027.

Could a technician please check my account and manually reset my license from your system?

My account email is: mmunozmonge@gmail.com

Thank you for your help.