I was working on a project when I ran into this error message: You have reached the maximum number of activations allowed (“1”) for your subscription. Deactivate the other Studio instances or consider upgrading your subscription.I followed the steps in this link How to reset the Trados subscription, but it didn't work.
In my account “Concurrent_Access” is red, it indicates “2/2 100%” as if I had reached the limit of user who can work in the platform at the same time. I'm the only one using it!
Nathalie DELCAMP We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0044036.
Anca Stoian | RWS Group
Nathalie DELCAMP We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0044036.
Anca Stoian | RWS Group
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