Studio shuts down - too many activations Error message

Question

My Studio freezes every 30 minutes or so while I'm working - an error message indicating maxed simultaneous activations for subscription (though I'm the sole user). When I reopen, the system asks me to reactivate my subscription. Is this a bug or else? Can it be resolved? Thx for any help!

Anca Stoian · Answer

Hi Mathieu Lamarre 
 Have you tried to reset the subscription license? 
 https://gateway.rws.com/csm?sys_kb_id=676de2a01b0f9a50772c0dcad34bcb2c&id=kb_article_view&sysparm_rank=1&sysparm_tsqueryId=5c5c8cbd83cc2ad0a6b1fab8beaad301 
 If not, please try this and let me know if it solves the issue here on the forum. If it does not, I will open a case for the technical team to investigate/ 
 Currently there is no cloud issue reported, we had an issue yesterday but it was solved. 
 Best regards, 
 Anca

Anca Stoian · Answer

Hi Mathieu Lamarre , 
 You have a subscription based license type for Trados Studio, which connects via the Language Cloud. It does not matter if it's a Freelance license or a different Trados product, it applies to all Trados products that connect for activation via the cloud. 
 The subscription does not reset like a perpetual license, kindly follow the article, it indicates right at the start the Scope/Environment exactly for this license type: 
 The devices that are to be deleted basically represent the registration in the system of the devices or web browser you used for the subscription. 
 Follow the procedure and let me know if, after removing the devices, you still get the activation request. 
 Best regards, 
 Anca

Anca Stoian · Answer

Yes indeed. You said this happened around every 30 minutes. Please see if it repeats after this period of time and let me know. 
 Thank you. 
 Best regards, 
 Anca

Trados Portfolio > 2. Licensing and Installation

Studio shuts down - too many activations Error message