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Where can I get real technical support from RWS TODAY ???? URGENT !!!!
RWS Community
Where can I get real technical support from RWS TODAY ???? URGENT !!!!
If you have a support agreement, follow the procedure from there. Otherwise the only way to get help is to post a detailed problem description here. When posting, please be as detailed as possible. Even details appearing fully irrelevant to you may help in solving your problem quickly.
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When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.
Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.
Thank you for your response.
I can't submit a support ticket because I can't log in to the site.
I was in the middle of uploading a file when everything disappeared. That's the problem.
You can post here.
Where did you upload the file? Cloud? Server? What disappeared? Please provide valid information to enable us to help you. With such ominous descriptions no help is possible.
_________________________________________________________
When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.
Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.
Hi ligia lopes
Do you still need assistance for the issue mentioned above?
Kind regards,
Ana Sabo | RWS Group
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You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Yes I need assistance.
I get an error message when I try to download a file. Also, all my folders have disappeared from the interface.
Yes I need assistance.
I get an error message when I try to download a file. Also, all my folders have disappeared from the interface.
Hi ligia lopes
Kindly take a screenshot of the error and also indicate if you are working in the cloud editor Trados or in the desktop Trados, also what file is the one you are trying to download and what steps did you take to download it, etc. We cannot guess what is happening on your computer so we need as many details as possible Thank you.
Best regards,
Anca
Anca Stoian | RWS Group
