Hello, I need your help. My computer has crashed, and I need to deactivate my Trados licence so I can install it on my new computer. When I click on “Can’t deactivate online? – Deactivate offline” and then click on “Confirm Offline Deactivation,” an error appears: “An error has occurred during your offline deactivation. If you continue to have problems, please log a support request.” Thank you in advance.
You have a Plus type of license and one of the activations is free, you can use it and activate Trados on the new computer:
After you activate it, you can reset the older activation fulfilment to free it - here is how to do that: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545
Best regards,
Anca
Anca Stoian | RWS Group
Hi Anca,
Thank you for your reply, but it still doesn't work. The following message appears:
I tried to unistall SDL Trados and install it again, but it didn't help.
Can you help me, please?
Soňa
Hi Anca,
Thank you for your reply, but it still doesn't work. The following message appears:
I tried to unistall SDL Trados and install it again, but it didn't help.
Can you help me, please?
Soňa
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