This morning when starting Studio 2024 it will not launch. It runs through the boot procedure as far as initializing views, but does not launch from there.

Question

This morning when starting Studio 2024 it will not launch. It runs through the boot procedure as far as initializing views, but does not launch from there. I ran repair from apps in settings without success. I uninstalled completely, took a full restart (shut down and start), then reinstalled from my original download without success. I then downloaded the latest version from the RWS website and reinstalled without success. I checked this site and renamed the Studio 17 folder as Studio 17_old, without success. Can you help, please? Thanks

Anca Stoian · Answer

David Siebert We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0045019.

Anca Stoian | RWS Group

Trados Portfolio > 2. Licensing and Installation

This morning when starting Studio 2024 it will not launch. It runs through the boot procedure as far as initializing views, but does not launch from there.