Licence reset issue

Question

Hey

I cannot reset the licence, link redirects me to support/knowledge page where I cannot do anything - cannot login, cannot create a ticket.

Please reset this license manually.

Greetings, Tomasz Hyziak

Anca Stoian · Answer

Tomasz Hyziak We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0045144.

Anca Stoian | RWS Group

Trados Portfolio > 2. Licensing and Installation

Licence reset issue