I am a long-time Trados Freelance user and have owned perpetual licenses since Trados 7, upgrading through Studio 2011, 2014, 2017, 2019, 2021, and most recently Studio 2024 Freelance.

My current RWS account shows only the Trados Studio 2024 Freelance license, but I would like to install and activate Trados Studio 2021, which I previously used under a perpetual upgrade license.

My previous computer, on which Trados Studio 2021 was installed and activated, has recently crashed and is no longer accessible, so I cannot deactivate or return the license from that machine. I therefore need to transfer or reactivate my Studio 2021 license on my new computer.

It appears that my Studio 2021 license or upgrade entitlement is not visible in my account. I believe it may be part of my upgrade chain.

Could you please:

1. Confirm that my Trados Studio 2021 Freelance perpetual license/upgrade exists in my license history,
2. Reset or return the Studio 2021 license from the old machine,
3. Provide the activation code or enable activation of Studio 2021 on my new computer.

My account emails are:

• williamstein@yahoo.com
• william_stein@hotmail.com

Thank you very much for your assistance.