After a short brake I renewed my Trados Studio 2024 Freelance license monthly subscription, but when I try to access Trados Studio I receive the message that my subscription is not active. I have tried to repair it as described in the section of Technical Support (Knowledge base) by renaming the relevant folders, but it did not help, so I uninstalled Trados using Revo uninstaller. It also did not help. Could you please help with this issue by resetting the license on your side?
Aelita Upite-Laivina We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0045424.
Ana Sabo | RWS Group
___________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Aelita Upite-Laivina We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0045424.
Ana Sabo | RWS Group
___________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Translate
