Subscription, which is due to expire in 9 days. I am unable to open or access the software.

Question

I am writing regarding my current subscription, which is due to expire in 9 days. Unfortunately, I am unable to open or access the software. 
 i can see this message: 
 
 But I click on Continuar prueba, and the software closed. 
 Could you please assist me in resolving this issue? I would appreciate your guidance on how to restore access as soon as possible. 
 Please let me know if you need any additional information from my side (e.g., license details, account email, or screenshots). 
 Thank you very much for your support.

Ana Sabo · Answer

Jorge Cabezas We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0045423.

Ana Sabo | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Subscription, which is due to expire in 9 days. I am unable to open or access the software.