Hi Erika Paola Castro Veintimilla

You have a Plus license and one of the activation fulfillments is free:

You can activate Trados on a different computer - you can use offline or online activation, please see the playlist with the videos for these procedures:

https://www.youtube.com/playlist?list=PLeCTib6EEYZHfZBaRI2ZsRm3r8bKGq-Qz

After you use the free activation, you can reset the other as indicated in the procedure here, and you need to select the older date to reset: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545

Best regards,

Anca

Dear Anca,

Thank you very much for your answer.

However, that's not how I see my license in my account. See below:

When I try to open the software in the other device, the product activation wizard shows that the license has expired. I remember that one of my previous versions was Plus, but I dropped it formy most recent upgrade (which I obviously regret now).

Could you please help me figure this out?

Erika

HiErika Paola Castro Veintimilla 

From the screenshot attached you have the same information my colleague shared above.

As you still have an extra activation available, please try the offline activation How to activate your Trados Studio perpetual license offline, and let me know if you still have issues.

Kind regards,

Dear Ana,

You're right! I was able to activate the license offline. It was somewhat confusing, but it might have seemed so because I'm sleep deprived.

Once I can get my regular PC to work, should I do anything about the license? Anca mentioned I'd need to reset. Should I do this before opening Trados on my regular PC?

I appreciate your help.

Erika

Dear Erika,

Thank you for your reply.

A license reset is only required when you need to move the program from one PC to another. At the moment, your Freelance Plus version allows the program to be activated on two machines at the same time. However, if you want to install it on a different PC, a reset will be necessary beforehand.

Please do not hesitate to contact us again fi you still need assistance or information.

Kind regards,

Dear Erika,

Thank you for your reply.

A license reset is only required when you need to move the program from one PC to another. At the moment, your Freelance Plus version allows the program to be activated on two machines at the same time. However, if you want to install it on a different PC, a reset will be necessary beforehand.

Please do not hesitate to contact us again fi you still need assistance or information.

Kind regards,