Hello,

I am experiencing a licensing issue with SDL Trados Studio 2019 Freelance Plus.

I contacted RWS support via the contact form and received an offline deactivation ticket. However, the process still fails:

• Online deactivation returns error 403
• Offline deactivation via Trados fails due to entitlement error
• Using the offline deactivation ticket in my RWS account also results in an error when confirming

It seems that the license cannot be deactivated due to a server-side inconsistency.

Could a moderator or RWS staff please assist or reset my license activation?

P.S.

I have already contacted RWS via the contact form and received an offline deactivation ticket, but it does not work.

I was advised to create a support case via the Community, so I am posting here.

Could an RWS staff member please assist?

 Thank you very much.