Hello,
Why is offline deactivation not working? I have reset and deactivated several licenses over and over and they are not showing up in my list of licenses.
What can I do to correct this problem?
Thanks in advance!
Deborah
Deborah Ann Landry We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0047174.
Deborah Ann Landry We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0047174.
did you get my last message?
with the list of licences?
Please deactivate this professional license, I was unable to deactivate on a decommissioned PC running on Windows 10 and not 11 compatible:
| xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx | SDL Trados Studio 2019 Professional |
xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
Studio 2019 professional
Please deactivate
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