I have a new computer und would like to activate my licence on there and deactivate it on my old one. I was not able to do that and on the website it still shows me that it's "in Use" although I disconnected it on the old device. Hopefully, somebody can help :)
How can I activate it on my new device?
Petra Norsei We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0047214.
Ana Sabo | RWS Group
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