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I am trying to deactivate the license in order to release it, but the process is not completing correctly.
Issue summary:
- Online deactivation failed with Error ID 1777.
- Offline deactivation also fails. The deactivation authorization/certificate process does not complete successfully.
- Trados displayed a message saying that the product license had been deactivated and that Trados Studio would exit.
- However, when I reopen Trados Studio, the license still appears active.
- In my RWS Account, the license does not appear to have been properly released.
- The “Reset License” option is not available in my RWS Account.
