Its impossible to activate my account

Question

I am formally reporting a critical issue with TRADOS Studio activation. Although my subscription is active, the system suddenly requested reactivation and rejects both my activation code and certificate as invalid.

Despite contacting support, I have received no resolution. As a result, I was unable to complete an urgent translation due tomorrow, causing direct financial and professional loss.

This constitutes a serious service failure. I hold TRADOS fully responsible for all resulting damages and demand immediate resolution, as well as appropriate compensation. If this issue is not resolved without delay, I will pursue all available legal remedies.

Ana Sabo · Answer

Lale Alalti We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0048040.

Ana Sabo | RWS Group

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Lale Alalti · Answer

I received this e mail: 
 Thank you for logging your request with RWS Support. I am sorry for the inconvenience. 
 
 Your Trados Studio 2024 license is already available, before activate it please perform the following steps:

Close Studio

Go to the following location on your PC: C:\ProgramData\Trados\Trados Studio\Studio18\Data

Rename the Studio.lic file to old_Studio.lic

Start Trados Studio 2024 and activate the license. Here are the steps: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039555 
 
 but the problem şs not solved because 
 C:\ A pplication Archives \Trados\Trados Studio\Studio1 6 
 I don't have data and Studio.lic 
 
 I think I am not going to renew my subscription to Trados on the 15th of May if it continues like that. 
 This is the second time in 1 year that I have the same problem. Last time Trados gave me 3 months free because of the inconvenience but it can continue like that. Last time it was a problme with the turkish language in Trados Studio databases. Can it be the same again?

Ana Sabo · Answer

Hi Lale Alalti 
 Please reply to the email received from technical team, and my colleagues will investigate further. 
 Kind regards,

Trados Portfolio > 2. Licensing and Installation

Its impossible to activate my account