Cannot connect to GroupShare

Question

Hello, 
 I am trying to connect to GroupShare, but keep getting an error message. 
 I am using a secure connection (SSL), and tried deactivating TLS 1.3, but still nothing. 
 Could I please have some help? 
 Thanks!

Anca Stoian · Answer

Hi Jesper Carlstr&ouml;m 
 Please check the below article and follow the troubleshooting indicated there: 
 https://gateway.rws.com/csm?sys_kb_id=8e7aa6641bcb9a50772c0dcad34bcbac&id=kb_article_view&sysparm_rank=1&sysparm_tsqueryId=b9188e7f3b608b9493afd79704e45a6c 
 Best regards, 
 Anca

Anca Stoian · Answer

Jesper Carlström We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0048193.

Trados Portfolio > 2. Licensing and Installation

Cannot connect to GroupShare