Valeria Tardi We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0048202.

Hi Valeria Tardi

I have opened a case with the technical team so they can reset your license.

Now, since you have an older version - which is also no longer supported technically, issues may appear depending on the computer environment you are using - we advise using offline activation for Trados 2019.

Also, what Windows are you on? This may also affect the functioning of Trados 2019 - if you are on Windows 11 please note that Trados 2019 was not tested on Windows 11 so it may not behave properly.

If you have Windows 11 try these steps after the license is reset by the technical team: 

In Windows search bar type "Device Manager" and open it and then go to: Network Adapters - Action - Add Legacy Hardware - Install the hardware that I manually select from a list - Network adapters - Choose a network adapter (Microsoft > Microsoft KM -Test).

And then use offline activation to activate Trados.

Best regards,

Anca

I usually use offline activation and I had no problems, the problem is that in the last months Trados Studio is not functioning well on my PC and I'm receiving a lot of error messages. I've tried many solutions and I had to reinstall many times, these errors provokes a license blocking and I can't reactivate the product.

It could be possible upgrade my old license to a newer one? How can I do it?

Thank you

Best Regards

Hi Valeria,

You did not mention what Windows you have but if it's Window 11, please do try the troubleshooting I indicated above, which "downgrades" the software to legacy.

As for upgrading, unfortunately the upgrading path for Trados 2019 was closed last year - there were quite a few campaigns and promotions for it.

You can consider however a subscription plan for Trados - https://www.trados.com/pricing/freelance-translators/

With the subscription you are always on the latest edition of Trados. If a new version is released and you have an active subscription, you receive the upgrade for free.

Best regards,

Anca