Trados Portfolio > 2. Licensing and Installation

Unable to activate license

I have a new computer and finally managed to deactivate my license offline on my old computer after several attempts. I now need to activate it on my new computer, but keep getting error messages (see image).

Error message window with a red cross icon. Text reads: 'The requested service is not available: Sdl.Desktop.Platform.Services.ITelemetryService.' Options: 'Knowledge Base,' 'Community,' and 'OK.'

I really need this to work, so any advice would be appreciated.

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[edited by: RWS Community AI at 2:04 AM (GMT 1) on 19 May 2026]

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