Upgrading Studio 2015

Question

I purchased an upgrade for my Studio 2015 starter into the Studio 2015 freelance. When I clicked the button "Upgrade (1)," there was a pop up box that asked me to return in-use activation. Since I couldn't find this button, I figured I should probably deactivate my existing Studio, which I did. Now I couldn't re-activate it, and I still haven't done the upgrading process. Please help!

Magdolna Cimpean-Elekes · Answer

Hi Maria, 
 
Before upgrading to Studio Freelance version, you need to deactivate the Starter one, because you purchased an upgrade, not a standalone Freelance license. 
Here is an article with the upgrade process: kb.sdl.com/ 
 
If you encounter issues with activating the license, please log a ticket to SDL Support from here: 
 http://support.xl8.one 
 
Best regards, 
Magda

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Upgrading Studio 2015