Message says Trados Studio 2015 has expired

Question

Dear all,
I just wanted to start working on a translation, when suddenly Trados told me that my license has expired. I aquired a Trados Studio 2015 Starter on 25th October 2015, so the license should still be valid for another few months. Can you please tell me what to do?
Thank you in advance,
Rieke

Paul · Answer

Hi Friederike, 
 
If you have not resolved this already (and your account seems to show an available license) then please log a case with the support team. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link: 
 
 http://support.xl8.one/ 
 
Just fill in the form and submit it. If you can, use the Chrome browser to log the case, you'll get more success in completing the form, and make sure your email address is entered correctly or nobody will be able to get back in touch with you.

Trados Portfolio > 2. Licensing and Installation

Message says Trados Studio 2015 has expired