Service sdl.translationstudio.alignmenteditor.IAlignmentEditorService could not be started (with Windows 7 Home Premium)

Good morning, I purchaised Studio 2015 in December 2015. I have been using it for several months, but it doesn't work any more: when I try to launch/open it, I receive a series of messages like:
- Service SDL Translation Studio Alignment Editor IAlignment Editor Service could not be started

Can anyone help? I followed the different troubleshooting on the website but could not solve my problem.Thank you

Parents
  • Hi Chiara,

    I believe this is related to to Visual C++ 2010 x86 runtimes being affected by a recent windows update. I have only seen this on W10 so far and note you have W7, but it won't hurt for you to try the same fix. Please close Studio and then reinstall Microsoft Visual C++ 2010 from this location:

    c:\ProgramData\Package Cache\SDL\Dependencies\2010_vcredist_x86.exe

    Then restart your computer and reinstall Studio.

    Let me know if this helps?

    Regards

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!

    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

Reply
  • Hi Chiara,

    I believe this is related to to Visual C++ 2010 x86 runtimes being affected by a recent windows update. I have only seen this on W10 so far and note you have W7, but it won't hurt for you to try the same fix. Please close Studio and then reinstall Microsoft Visual C++ 2010 from this location:

    c:\ProgramData\Package Cache\SDL\Dependencies\2010_vcredist_x86.exe

    Then restart your computer and reinstall Studio.

    Let me know if this helps?

    Regards

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!

    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

Children