Hi,
I have just purchased an upgrade from Trados Studio Starter 2015 to Freelance. When I try to process the upgrade (same computer), I get the following error message:
"In order to process this upgrade, please return any in use activations."
How do I return my activation code and where do I get a new one from?
Thank you very much for your help!
Aneta
Aneta
To return your current activation code, you need to deactivate your currently installed copy of Studio by going to "Help - Product Activation" and click on "Deactivate". This will return your license. You can then process the upgrade, which will give you a new activation code, which you can then use to reactivate Studio (again under "Product Activation").
Once you have done this, your Studio will run as a freelance version.
Walter
Aneta
In this case, I suggest you ask licensing support to assist you by going to
Describe your problem and leave your coordinates so they can get in touch with you.
Ideally, use the Chrome browser and make sure that popups are enabled.
Walter
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