Hi you all!

Last May 22, 2016 I bought the SDL Trados 2015 SR 2 Starter version. I received a final screen with an order confirmation number (I have a screenshot of that) and my bank called me in order to confirm the charge of my bank account by Trados. So far, so good.

Now, I have 5 days left to activate my license. I dug into my mails, and apparently I never received an e-mail with an activation code.

Watching the tutorial video about activating a license, I saw that this is also possible through my SDL account (in Products&Plans > Licenses, more precisely).

To my big surprise, it shows "No data - You have no licenses". When moving over to Account > Order history, to my even bigger surprise it says: "No data - You have no completed orders".

Yet, my credit card was charged and I did receive an end-of-process screen with an Order Confirmation Code.

Anyone has any experience with this or knows what to do? Because this is very important to me as I am starting my freelance activities and first assignments are starting to come in.

Thanks a lot in advance!

Best regards

Arne