Licence reset

Question

Hi, 
 My system crashed and I had to reinstall Windows 10 without deactivating my licence for Trados Studio 2015 Freelance Plus. As I have 2 licences, I deactivated the other one (on my desktop PC) in order to activate the one not working on my laptop. Anyway, how can I get one licence back as only one is used? Can you reset it please? 
 
 Regards. 
 Sergej

Walter Blaser · Accepted Answer

Sergej 
 
Go to 
support.xl8.one 
 
and fill in the form to ask SDL to reset your license. 
 
Walter

Paul · Answer

Hello Sergej, 
 
This is done, you should find you have a license available to you now. 
 
Regards 
 
Paul

Paul · Answer

Hi Thierry, 
 You have a different problem as you have Trados 2007... yours is easier because you can resolve it yourself. You can reset your own license by using the Self Service option in your MySDL account for SDL Trados 2007 and SDL Trados Studio 2009. 
 Go to KB article #4295 ( ) and follow the instructions. 
 Wrt to whether it will work with W10... I have absolutely no idea! I reckon Workbench and tagEditor "may" be ok, but unless you have an old 32-bit edition of Word then translating in Word won't be possible at all. 
 The Trados 2007 TMs are all usable in Studio. You just have to upgrade them. There's an old video here that explains how to do this: 
 
 Regards 
 Paul

Paul · Answer

Hello Karin, 
 
I help out over the weekends or late at night if I'm around, but the best way to get help is through this link: 
 
 http://support.xl8.one/ 
 
Just fill in the form and submit it. If you can, use the Chrome browser to log the case, you'll get more success in completing the form, and make sure your email address is entered correctly or nobody will be able to get back in touch with you. 
 
Regards 
 
Paul

Guillaume Bergeron · Answer

Hello Karin, 
 
This is Guillaume from SDL. 
 
Could you tell me which browser you used? 
 
Please also make sure that you allow pop ups and cookies. 
 
Kind regards, 
 
Guillaume

Trados Portfolio > 2. Licensing and Installation

Licence reset