Hi, I purchased Studio 2015 Freelance Plus, which as I understand comes with 2 licenses. I installed 2015 on my desktop but had an old 2014 version on an old laptop. I've now installed Studio 2015 on a new laptop, deactivated the 2014 version on the old laptop, but don't appear to have a license to use for the new version. The license page seems to indicate that I have only one license and not 2, even though I am using just one on the desktop - can you fix this please?
Hi Alain,
Thank you for posting this thread.
The described issue could be fixed with a reset for your SDL Trados Studio 2015 license.
To be able to address this, please log a case for support so that they can check your license.
To do this, please go to kb.sdl.com/
Select:
- Licensing Problems
- I use SDL Trados Studio 2015 / SDL Passolo 2015.
- I need to have my license reset.
- I followed the instructions in the KB articles, but the process did not work for me.
I hope this helps.
Best regards,
Radu
Translate
