2 licenses, but just one seems to be available.

Question

Hi, I purchased Studio 2015 Freelance Plus, which as I understand comes with 2 licenses. I installed 2015 on my desktop but had an old 2014 version on an old laptop. I've now installed Studio 2015 on a new laptop, deactivated the 2014 version on the old laptop, but don't appear to have a license to use for the new version. The license page seems to indicate that I have only one license and not 2, even though I am using just one on the desktop - can you fix this please?

Radu Ciobanu · Answer

Hi Alain, Thank you for posting this thread. The described issue could be fixed with a reset for your SDL Trados Studio 2015 license. To be able to address this, please log a case for support so that they can check your license. To do this, please go to kb.sdl.com/ Select: - Licensing Problems - I use SDL Trados Studio 2015 / SDL Passolo 2015. - I need to have my license reset. - I followed the instructions in the KB articles, but the process did not work for me. I hope this helps. Best regards, Radu

Trados Portfolio > 2. Licensing and Installation

2 licenses, but just one seems to be available.