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Question

Hi, 
 The computer on which my Trados Studio 2015 was installed is no longer working and I cannot deactivate my license in order to enable installation on a new PC. I have watched videos and read related user issues, but have not found a solution to this problem. 
 Furthermore, it is very frustrating trying to post a message because the thing keeps looping back to the related customer queries and there is no button to click stating that they do not answer my question. The only way is to avoid stating the exact problem in the subject line. 
 I do not have a PSMA. I need to have my license reactivated so that I can install my software that I paid for on my new PC. 
 Thanks.

Bogdan Dumitrascu · Answer

Hi Michele,

Thank you for posting this thread.

The described issue could be fixed with a reset for your SDL Trados Studio 2015 license.
To be able to address this, please log a case for support so that they can check your license.

To do this, please go to kb.sdl.com/
Select:
- Licensing Problems
- I use SDL Trados Studio 2015 / SDL Passolo 2015.
- I need to have my license reset.
- I followed the instructions in the KB articles, but the process did not work for me.

I hope this helps.
Best regards,
Bogdan

Trados Portfolio > 2. Licensing and Installation

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