Hi,

Things changed quickly since our last conversation:

1. Since then, my main computer blew up (power cut off while I was booting and it cannot be restarted - I have to reinstall Windows and all other software). One of my two licenses for Studio 2011 and Studio 2014 products had been downloaded on this main computer and I don't know how to recover these licenses. What should I do to be able to reinstall Studio 2011 and Studio 2014 on that computer once Windows has been reinstalled on it?

2. In the meantime, I work on my backup computer, where I had already installed my second Studio 2011 license. This works just fine.

I also downloaded my second Studio 2014 license on the backup computer, but I am unable to activate it.

The screen looks like this: at the top: SDL Trados Studio 2014 Product Activation

Under that: "Active license SDL Trados Studio 2011 Freelance - The active license does not support this version of the product - Deactivate license and activate a valid license for this product." Then, there is a deactivate click-on symbol.

I don't know what to do. I don't want to risk losing my Studio 2011 software, which is the only one which works right now. Still, I need to be able to use Studio 2014 (using Studio 2011 as a backup while trying to get Studio 2014 to work). Does the message mean that you cannot have both 2011 and 2014 on the same computer?

Sorry for this long email. I know that this is a lot to ask, but losing my main computer was a real blow and I cannot solve this by myself.

Thanks,

Thierry