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Studio 11 license disappeared from Licenses list on SDL website

Elmar Tahedl

Hello,

some time ago I upgraded from Studio 11 to Studio 15. Now I wanted to activate my Studio 11 license with the error message that it is in use by another computer. I checked my licenses on my account on the SDL website to deactivate it on-line, but the license disappeared from the list. Is there any chance to activate my Studio 11 license?

Thanks

Elmar


[locked by: Steven Whale at 9:03 AM (GMT 1) on 4 Sep 2019]
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    Hi Elmar

    As I can see from your account, you upgraded to 2015 earlier this year because of GS (endor).compatibility.
    As you 'upgraded' from 2011 ( as opposed to purchase a full new license) the 2011 license will of course no longer be available if you have deactivated the license/migrated to a new PC or upgraded the OS for example.
    All you need to do is work in Studio 2015 from now on. Studio 2015 is fully backwards compatible
    The following migration tool should help migrate from one version to another

    appstore.sdl.com/.../

    Kr
    SDL_Steve

    Lydia Simplicio | RWS Group

    _______
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

  • 0
    Hi Elmar

    As I can see from your account, you upgraded to 2015 earlier this year because of GS (endor).compatibility.
    As you 'upgraded' from 2011 ( as opposed to purchase a full new license) the 2011 license will of course no longer be available if you have deactivated the license/migrated to a new PC or upgraded the OS for example.
    All you need to do is work in Studio 2015 from now on. Studio 2015 is fully backwards compatible
    The following migration tool should help migrate from one version to another

    appstore.sdl.com/.../

    Kr
    SDL_Steve

    Lydia Simplicio | RWS Group

    _______
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub