Force dectivation

Question

Hello. 
 I bought a new laptop 3 weeks ago and have been installing my software in it. 
 Today, out of the blue, it crashed and there was no turning point. I returned it to the shop and I was given a new one, but now I can't deactivate the licence in the one that crashed, in order to install it in ​the new one. 
 Could you please force the deactivation of the licence I installed on Sept. 4th, please? 
 Thank you for your support. Regards

Paul · Answer

Hi Ana, 
 
Normally for licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link: 
 
 http://support.xl8.one 
 
Just fill in the form and submit it. Make sure your email address is entered correctly or nobody will be able to get back in touch with you. 
 
However, I have just reset this licence for you so you should be able to activate Studio again. 
 
Regards 
 
Paul

Trados Portfolio > 2. Licensing and Installation

Force dectivation