I pre-ordered Studio 2017 and the dowload link is available but when I go to the License tab, the gold banner where I should upgrade the license doesn't show. Any suggestions...
I pre-ordered Studio 2017 and the dowload link is available but when I go to the License tab, the gold banner where I should upgrade the license doesn't show. Any suggestions...
Hi Michel ,
I have checked your account and can see that the system had allowed you to purchase the wrong upgrade unfortunately.
Although you already had Freelance PLUS - the system allowed you to purchase the simple Freelance version-
I have mocked an image below so anyone with a similar issue can identify the problem by checking their order history
To release the upgrade you are entitled to- I will release the correct upgrade for you.
Once you get the confirmation- you can access your account and process as normal.
Should anyone else have similar issues, please contact me direct (NOT support- as this will cause unnecessary delays) and i will get this resolved for you.
Kr
Steve
Lydia Simplicio | RWS Group
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