Studio 2017 staying in trial mode - similar problem to others.

Question

I have encountered similar problems to those mentioned by a few other members, namely, software (studio 2017) still in trial mode and not letting me activate it and getting the error message "Activation failed. Activation not allowed as remaining available is 0". I submitted a ticket for support (case 00212298) - would appreciate some help with this. thank you.

Dominique Masse · Accepted Answer

Hi Paul. Thank you for your response. I just got the issue fixed via the support team. Thank you!

Paul · Answer

Hi Dominique, 
 
If you have submitted a ticket then the support team will get to you fairly quickly. They need to reset the licence in the licensing system, there is no other resolution. 
 
Regards 
 
Paul

Trados Portfolio > 2. Licensing and Installation

Studio 2017 staying in trial mode - similar problem to others.