Activation problem - button Activate stays grey

Question

Hello, 
 
 I've just upgraded to Studio 2017. When I enter the activation key, the Activate button stays grey so that I cannot activate the license. I've encountered the same problem when I bought Studio 2011, I know it does not come from the application, but from a different parameter, but I cannot remember what to do. Could you help me please ?

Paul · Answer

Hello Ophélie, 
 
Are you sure you're entering the correct activation code? You cannot use your old one in here. If you're struggling I'd recommend you contact support to help you with this. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link: 
 
 http://support.xl8.one 
 
Just fill in the form and submit it. Make sure your email address is entered correctly or nobody will be able to get back in touch with you.

Trados Portfolio > 2. Licensing and Installation

Activation problem - button Activate stays grey