Deactivated studio 2015 to move it to another computer. Now activation code wont work in none of the computers "0 license available". Retried deactivation offline and an error occurs every time. Internet connection working fine

Question

I have deactivated my trados studio 2015 (single user license) to move it to another computer. Now every time I enter my activation code, I get the message "0 license available". My account still shows there's 1 license in use. I have retried deactivation offline to get a deactivation certificate but I can't get connected to server: an error occurs every time and I'm asked to look for support. I have also refreshed the connection proxy and tested internet connection - that's working fine. What should I do? txs

Paul · Answer

Hi Maira, 
 
You'll need to ask the licensing team to reset this for you. 
 
For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link: 
 
 http://support.xl8.one 
 
Just fill in the form and submit it. Make sure your email address is entered correctly or nobody will be able to get back in touch with you. 
 
Regards 
 
Paul

Trados Portfolio > 2. Licensing and Installation

Deactivated studio 2015 to move it to another computer. Now activation code wont work in none of the computers "0 license available". Retried deactivation offline and an error occurs every time. Internet connection working fine