Problem downloading Deepl app from RWS Store

Hello,

I am trying to download the DeepL app for Trados Studio 2022 (I have a license) and I get the following error message:

Download App
Download not avaliable
You have logged in successfully, however this app is not available for you to download because you don’t have a license for one of the supported products (SDL Trados Studio 2017 - SDL Trados Studio 2019 - Trados Studio 2021 - Trados Studio 2022) in your account. Please contact the administrator of your company licenses and they will be able to download the app for you. Alternatively contact RWS through your support account, or via the appstore forum in the RWS Community. For more information, please see the [language] Terms and Conditions
I checked and I am logged in with the right account, the one I have the license on.
Thanks for your help
Davide
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