Problem downloading Deepl app from RWS Store

Question

Hello, 
 I am trying to download the DeepL app for Trados Studio 2022 (I have a license) and I get the following error message: 
 
 Download App 
 
 Download not avaliable 
 You have logged in successfully, however this app is not available for you to download because you don&rsquo;t have a license for one of the supported products (SDL Trados Studio 2017 - SDL Trados Studio 2019 - Trados Studio 2021 - Trados Studio 2022) in your account. Please contact the administrator of your company licenses and they will be able to download the app for you. Alternatively contact RWS through your support account, or via the appstore forum in the RWS Community. For more information, please see the [language] Terms and Conditions 
 
 I checked and I am logged in with the right account, the one I have the license on. 
 Thanks for your help 
 Davide

Paul · Answer

Cavanna Davide We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00686470 .

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Problem downloading Deepl app from RWS Store